Privacy & Data Policy Prop.com

This Privacy & Data Policy outlines how Prop.com ("The Company") handles and uses personal data across its digital platforms. We take your privacy and data security seriously at Prop.com. This policy outlines our approach to collecting, using, and protecting any personal information that we may collect from you through our website, https://www.prop.com, applications, forms, and other sites or systems that we own and operate.

If you have any questions about this policy or your rights, please contact us.

Your Rights

• Data Portability: You have the right to obtain and reuse your personal data upon request.
• Right to be Informed: We always collect data by fair and lawful means, with your knowledge and consent, and we explain why we’re collecting it and how it will be used.
• Data Retention: We only retain collected information for as long as necessary.
• Data Security: We protect stored data using commercially acceptable means to comply with data security regulations. Communications on our website, customer digital environment, and payment platforms are encrypted with SSL/TLS Certificates approved by the ISRG Policy Management Authority.

Your Rights to Erasure and Restriction

• Right to Erasure: You can request that we erase your data, and we will do so unless there is a compelling reason to retain it.
• Right to Refuse or Restrict: You have the right to refuse to provide personal information, but this may limit our ability to provide certain services to you. You can also restrict the processing of your personal data, which may impact the services we can offer.

External Links and Data Sharing

Our website may link to external sites that are not operated by us. We have no control over the content and practices of these sites, and we cannot accept responsibility or liability for their respective privacy policies and data security. Always ensure the connection is secure (indicated by a lock next to the URL). If not, contact us directly and refrain from sharing personal data on non-secured websites.

Automated Decision-Making

Currently, Prop.com does not use technology for automated decision-making and profiling. If this changes, we will update this privacy policy and inform you in advance.

Marketing and Communication

We respect your right to object to direct marketing from Prop.com. Therefore, we provide clear unsubscribe options in all content and emails.

Information We Collect

We collect personal information such as your name, address, telephone number, email address, IP address, internet browser, device type, payment details, and activity data from our website, to provide our services to you. We collect and use this information with your consent, which you may withdraw at any time.

We do not share your personally identifiable information with third parties, except as required by law or in the case of a contract breach. We take steps to protect your data in compliance with applicable data protection laws.

Frequently Asked Questions (FAQ)

SECTION 1 – PERSONAL DATA

Q1: What information do we process?

We process the following types of personal data:

• First and last name
• Address details
• Telephone number
• Email address
• IP address for geo-location
• Internet browser and device type for website optimization
• Payment details (e.g., wallet ID, transaction IDs, bank account or credit card numbers)
• Website activity data, including actions on the website or web applications

Personal data such as your ID, proof of address, photo, and IP address (geolocation) are collected by our third-party service provider Sumsub for Know Your Customer (KYC) processes and ongoing anti-money laundering (AML) compliance monitoring.

SECTION 2 – CONSENT

Q2: How do we obtain consent to use your data?

When you provide personal information to complete a transaction, verify a credit card, place an order, or acquire our services, we infer your consent to collect and use it for that specific reason.

When you register for our investment platform, Prop.com, by providing your phone number and email address, you signify your legitimate interest in our services. Our customer success team will reach out to assist with onboarding and the KYC process, ensuring a smooth experience. You can opt out of future communications at any time.

Q3: How do I withdraw my consent?

You can withdraw your consent at any time by contacting us at data@prop.com.

SECTION 3 – DISCLOSURE

Q4: What information do we share with third parties and why?

We do not share personally identifiable information publicly or with third parties, except when required by law or if you violate our Terms & Conditions. In the event of a contract breach, we may disclose necessary personal data to legal partners, collection agencies, or public authorities.

Data Sharing Between Legal Entities
Prop.com shares your personal data between its affiliated entities as defined in the Terms and Conditions. These entities include, but are not limited to, WCP Securitization SCS, Welfare Capital Partners SARL, Welfare Real Estate LLC, and other wholly owned subsidiaries of Prop Holding Limited, in order to provide you with seamless access to our services. All data transfers between our legal entities are conducted in compliance with applicable data protection regulations and are transmitted securely.

Data Sharing for Service and Banking Infrastructure
We may share personal data necessary to set up and maintain service and banking infrastructure through secure methods with selected third-party service providers, including banking partners and payment gateways. These transfers are conducted through encrypted channels to ensure the safety and security of your data.

If you have any concerns about this process, please contact us.

SECTION 4 – THIRD-PARTY SERVICES

Q5: Where is my data stored?

We use third-party providers to process and store your data, only to the extent necessary for the services they provide. We partner with GDPR-compliant providers with clear privacy policies, including:

• Infrastructure: Google Cloud Services, Google Workspace
• Software: Hubspot, Gmail, Google Sheets
• KYC Provider: Sumsub

Q6: Are third-party service providers involved in using my data?

Certain third-party service providers (e.g., payment gateways) may have their own privacy policies. We recommend reading these to understand how your personal data is handled.

SECTION 5 – SECURITY

Q7: How do we protect your personal data?

We take reasonable precautions and follow industry best practices to ensure that your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our servers are secured in the Google Cloud Platform, and our communication and storage systems are protected using SSL/TLS encryption.

SECTION 6 – COOKIES

Q8: Do we use cookies?

Yes, we use cookies on our website to collect information about site activity. You may block or delete cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

SECTION 7 – AGE OF CONSENT

Q9: How old must you be to provide consent?

By using our site, you represent that you are at least the age of majority in your jurisdiction.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

Q10: Can this policy be updated?

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. If there are significant changes, you will be notified in advance.

Questions?

If you have any questions, contact our Data Protection Officer at data@prop.com.

This Privacy & Data Policy is part of our Terms and Conditions and Terms of Website Service.